Patient Experience

Content on how health care systems can improve patient experience

VideoLeadership

TEDx Talk on Patient Experience

How can healthcare leaders improve patient experience? In his TEDx Talk, former Chief Experience Officer Jonathan Sachs explores how communication, clarity, and empathy can make healthcare better for patients and families.

Jonathan SachsSeptember 14, 20263 min read

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ArticleLeadership

How to Improve HCAHPS Scores: Why Best Practices Fail - and the Five Foundations That Make Them Work

Hospitals rarely lack HCAHPS best practices. They struggle because those practices are launched without the leadership, data, measurement, and coaching infrastructure required to sustain them. Here are the five foundations that make improvement work.

Jonathan SachsSeptember 1, 202635 min read

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